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Switching your customers to ACH Debit via GoCardless for Xero

Email template: Short payment follow up email

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Last editedMay 20231 min read

A short email to follow up on a payment with a method that isn't ACH Debit.

Convincing customers to switch their payment method to ACH Debit

Subject line: Thanks for your purchase. Save on your next payment

Body copy:

Hi [customer first name],

We appreciate your payment and want to thank you for being a loyal customer. Your invoice is attached below for reference. 

We now offer ACH Debit as a payment option and think you'll benefit from it. By paying with ACH Debit, you'll enjoy the following advantages: 

  • Security made easy: Keep your payments safe with Regulation E, which protects you from unauthorized payments.

  • Worry-free payments: Automate your payments and never worry about manually sending a payment.

  • Bank accounts never expire: Keep your information up-to-date and your payments running smoothly.

  • Stay in control: Get notifications and cancel any time - you're in charge!

Say goodbye to manual payments and embrace the convenience of ACH Debit. 

If you're interested in using ACH Debit, please follow the steps below to set up a payment authorization for your next payment:

  • Step 1: Follow this link to set up your payment authorization [Insert payment authorization creation link]

  • Step 2: Provide your bank account and routing number

  • Step 3: All done, your payments will be taken automatically

You will be notified by our ACH Debit provider, GoCardless, a minimum of 1 day prior to the payment being deducted from your account. 

Thanks again for your support.

Kind regards,

[Company representative]

[Company name]

PreviousFormal email template: Switching existing customers to ACH Debit

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