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Common invoicing errors - and how to avoid them

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The GoCardless content team comprises a group of subject-matter experts in multiple fields from across GoCardless. The authors and reviewers work in the sales, marketing, legal, and finance departments. All have in-depth knowledge and experience in various aspects of payment scheme technology and the operating rules applicable to each. The team holds expertise in the well-established payment schemes such as UK Direct Debit, the European SEPA scheme, and the US ACH scheme, as well as in schemes operating in Scandinavia, Australia, and New Zealand. See full bio

Last editedFeb 20231 min read

A guide to common mistakes made when demanding payment, and tips on how to avoid making them.

A badly-designed invoice can cause confusion, delays in payment, and even reputational damage to a company. But there are several other commonplace mistakes businesses make when demanding payment:

Using manual systems.
Getting information wrong, or sending the invoice to the wrong person.
Asking for the wrong amount.
Providing incorrect payment information.

Mistake 1: Using manual systems

A surprising number of small-to-medium businesses (SMBs) still use paper invoices, which are slow to deliver, take longer to process, and can be prone to duplication. They’re also more likely to contain inaccuracies and sometimes get lost altogether.

Accounting software issues invoices automatically, improves efficiency, and can personalize digital templates for each customer. These electronic systems are affordable, and can also track the payment process, sending automatic reminders for bills remaining unpaid.

Mistake 2: Getting information wrong, or sending the invoice to the wrong person

Misspelling a company name or addressing an invoice incorrectly happens all too often, causing delays while the mistake is discovered, a new invoice requested, and the amended document re-issued.

Avoid confusion by being explicit and detailed in describing what product or service has been provided. Don’t give the client any excuse for disputing the invoice.

Mistake 3: Asking for the wrong amount

Always double-check the price quoted to ensure it’s the one agreed with a customer and matches the job in hand, as well as includes any applicable tax correctly.

If an incorrect invoice has been sent, the business must issue a cancellation invoice with its own new invoice number. This will include a negative invoice amount, as well as the original invoice number and the date it was issued.

Then, a correct invoice can be raised with a different invoice number. However, the original invoice reference should also be stated, should clarification be sought at a later date.

Mistake 4: Providing incorrect payment information

Ensure your company’s payment details, bank account number, and mailing address are correct and easy to read.

Better yet, provide the facility for customers to pay immediately with the click of a button. Providing a link to an online payment service makes their life easier, and means money hits your account sooner.