1 in 12 payments fail. We’re going to need a bigger boat
Take the bite out of failed payments with GoCardless. Get payment success rates of over 97% at the first time of asking, and automatically recover up to 76% of those that do fail.
Speak to our team today to see how your business compares to all-important payment benchmarks and how GoCardless can help.
Get the framework for optimising your recurring payments
Discover the 8 key dimensions needed to maximise your return from your payment strategy. From the customer acquisition funnel to payment operations, learn how all 8 dimensions combine into one framework for payment-led growth and efficiency. Plus, get important payment benchmarks, so you can see how your business compares to the competition. All in under 10 minutes.
The impact of failed payments
More bad debt
On average, B2C businesses see 16-20% their failed payments turn into bad debt, while B2B businesses see 11%-15% turn into bad debt.
2 out of 3 businesses see their failed payments turn into churn more than 10% of the time, and churn also leads to higher chargeback rates.
$1million+ uncollected revenue
Enterprise businesses stand to lose over $1million in uncollected revenue** every year due to payment failures.
Thought leadership paper: Rethink your payment strategy to save your customers and bottom line
GoCardless commissioned Forrester Consulting to conduct a study of 700 payment decision-makers in organisations with recurring revenue models.
Forrester learned that recurring B2B payments are pushing firms to modernize their payment technology and update their payment operations.
View the full report to better understand the challenges and opportunities facing global enterprise businesses, and what they’re doing to rise to these challenges.
Lower churn rates
30% of your churn is involuntary, stemming from failed payments. Maximise payment success with GoCardless and retain loyal customers for longer.
Intelligent payment recovery
Sit back and let Success+ retry payments on the optimal day to collect from each customer. Recover up to 76% of any payments that do fail with Success+.
Pull-based payment collection
GoCardless is built on bank debit, a pull-based, bank-to-bank payment method that allows businesses to pull payments directly from their customers’ bank accounts.
Benchmark your recurring payments
Have a 15-minute payments health check with one of our experts to benchmark your payment operations, and understand how GoCardless can help improve your key payment metrics.
Trusted by over 55,000 global businesses
GoCardless is used by over 55,000 businesses around the world, including global enterprises like DocuSign, The Guardian, 8x8, Box and Siteminder GoCardless processes $15bn+ annually, and has been funded by prestigious investors including Google Ventures and Salesforce Ventures.
“We typically see 100 payment failures a month from credit cards; with Direct Debit we only see one or two.”
Patrick Hughes, Former Assistant Corporate Controller, Autotask