Keep your customers coming back
Not all customers that churn intend to. 30% of churn stems from payment failure.
Reduce churn by 50% by lowering payment failure rates.
How much is involuntary churn costing your business?
Discover how much churn costs you, and compare it to the industry standard. How much money could you save by retaining more of your customers?
Why pay attention to churn?
11-15% of failed payments result in unintentional churn
Up to 25x more expensive to acquire a new customer than keep an existing one
5% improvement in customer retention can increase revenue by 25%-95%
Is your churn problem involuntary or voluntary?
Churn rate is an important indicator of the health of your business. But, it’s not just dissatisfied customers who choose to leave. Understand how you can cost-effectively reduce churn.
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Is your churn problem involuntary or voluntary?
Churn rate is an important indicator of the health of your business. But, it’s not just dissatisfied customers who choose to leave. Understand how you can cost-effectively reduce churn.
How DocuSign increased Customer Lifetime Value
DocuSign needed a payment provider that was both reliable for recurring payments and preferred by customers in its key markets. Find out how they increased their customer retention with Direct Debit.
Optimise your payment strategy to prevent involuntary churn
When customer acquisition costs up to 25x more than keeping an existing one, preventing customer churn seems like a no brainer. Learn how to prevent your customers from churning unintentionally.
![]()
How DocuSign increased Customer Lifetime Value
DocuSign needed a payment provider that was both reliable for recurring payments and preferred by customers in its key markets. Find out how they increased their customer retention with Direct Debit.
![]()
Optimise your payment strategy to prevent involuntary churn
When customer acquisition costs up to 25x more than keeping an existing one, preventing customer churn seems like a no brainer. Learn how to prevent your customers from churning unintentionally.
Don’t let churn become a concern
Speak with our payments experts to learn how you can make sure your customers don’t leave unintentionally.