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Paying with GoCardless

Paying by Direct Debit with GoCardless is simple, transparent and secure — here’s why:

One-time payment setup

One-time payment setup

It’s a simple, one-time payment setup that only takes a few minutes to complete online using your sort code and bank account details. No card details are required.

Hassle-free

Hassle-free

After you’re set up, payments will be collected automatically on the agreed due dates — saving you time and effort. No need to log into online banking, post cheques or remember to make pay.

Payment notifications

Payment notifications

You’ll be notified by email in advance of payments being taken, giving you the chance to raise any issues. You’ll know exactly how much you’re paying and when it will come out.

Cancel at any time

Cancel at any time

You can cancel the Direct Debit mandate at any time, for example, through your online banking, immediately stopping future payments (although this will of course affect access to your services).

Safe and secure

Safe and secure

GoCardless is ISO 27001 accredited, (ISO 27001 is a widely recognised, internationally accepted standard for information security). It is also authorised by the UK Financial Conduct Authority.

Refund guarantee

Refund guarantee

If a Direct Debit payment has been taken in error you will be entitled to a full and immediate refund from your bank. Learn more

About GoCardless

We process over $15bn in payments each year. Over 55,000 businesses worldwide trust us to process their payments.

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FAQs

Frequently asked questions for customers paying through GoCardless.

Read our FAQs

Payment look-up tool

If you’ve seen GoCardless on your bank statement and you’re not sure what the payment relates to, use our secure tool to find out who you’re paying.

Identify a payment

Got any other queries?

Get in touch with our support team. A member of our support staff will respond as soon as possible.

Get in touch