Our team is here to help you maximise the value you get from GoCardless throughout your journey with us.
Pain-free payments
At GoCardless, our mission is to take the pain out of getting paid so you can focus on what you do best. And our Customer Success Group exists to make sure we're delivering on that promise every day.
Putting customers first
Through our Customer First approach, we build strong partnerships with our customers – aiming to deliver ongoing value and fast-track your success.
We feel we have a true ally in GoCardless that can help us achieve our goal of making customers’ lives as simple as possible.
Mauro Bartoletti, Head of Digital Programs, Epson Europe
We're committed to a customer culture focused on...
Trust
A relationship you can rely on
Inspiration
Working together to push boundaries
Advocacy
Your voice within GoCardless
Our Customer First framework
We’ve developed our Customer First framework to ensure we deliver the right resource, in the right way, and at the right time. That means you’ll have access to the people, information and insights you need to stay in control throughout your GoCardless journey.
Delivering value every step of the way
Whether you join GoCardless on a contract or sign up to our online terms, our legal team will ensure our partnership starts on solid footing. We make things clear from day one, with no room for surprises down the track.
Our team will ensure you get off to a strong start, with everything you need to succeed – whether it’s help to learn our product, plan a technical integration, or build your strategy.
We'll work with you to move over existing bank debit clients, set up any custom experience components you've requested, and see that your business successfully passes all regulatory checks.
You're now fully set up and ready to go!
If you're looking to build out a strategy for bringing new and/or existing customers onto bank debit, we can help with that too.
Our award-winning support team will be right behind you throughout your journey so you can focus your time on business as usual.
We'll help you to maximise process efficiencies and drive client adoption using best practice methods – all within a setup that's customised for your business.
Our team is here to help you maximise opportunities and realise your plans for the future.
Expert help and advice
Our team of experts and product specialists are here to ensure you have the tools you need to maximise the benefits of using GoCardless throughout your journey with us.
Marios
Customer Success Manager
Jacqueline
Implementation Manager
Wajeeha
Customer Support Advocate
Amy
Partner Support Specialist
Stephanie
Account Enablement Manager
What our customers say
Your feedback is extremely important to us. It allows us to validate what we're doing well and to understand where we can improve.
We use multiple feedback channels to ensure we're gathering feedback throughout our GoCardless journey.
Optimising recurring payments
"When customers choose GoCardless, they stay with us for longer and they convert better."
Removing inefficiencies
"GoCardless saves us about three FTE per year, which equates to around £100,000 worth of overhead."
Error free payments
"GoCardless ensures our transactions are accurate, easy to set up and manage."
Developer friendly API
"When your engineers want to integrate with it, you know it's a scalable solution."
Increasing conversions
"We feel we have a true ally in GoCardless that can help us achieve our goals."
Automating manual processes
“Payments now take much less time, and we have greater control and visibility.”
Automated, repeatable, dependable
"In a constantly changing landscape, it's amazing to be able to lean on a partner like GoCardless."
Support services
With our team of experts on hand to help, you can enjoy the benefits of GoCardless – while focusing your time on the rest of your business.
