11-15% of failed payments result in unintentional churn
Up to 25x more expensive to acquire a new customer than keep an existing one
5% improvement in customer retention can increase revenue by 25%-95%
Churn is a leaky bucket
Customer churn is complex and expensive. This infographic delves into the true cost of churn, how to reduce it and the impact of adding Direct Debit to your payments methods.
Take a look
Is your churn problem involuntary or voluntary?
Churn rate is an important indicator of the health of your business. But, it’s not just dissatisfied customers who choose to leave. Understand how you can cost-effectively reduce churn.
Customer churn is complex and expensive. This infographic delves into the true cost of churn, how to reduce it and the impact of adding Direct Debit to your payments methods.
Take a look
Is your churn problem involuntary or voluntary?
Churn rate is an important indicator of the health of your business. But, it’s not just dissatisfied customers who choose to leave. Understand how you can cost-effectively reduce churn.
DocuSign needed a payment provider that was both reliable for recurring payments and preferred by customers in its key markets. Find out how they increased their customer retention with Direct Debit.
Optimise your payment strategy to prevent involuntary churn
When customer acquisition costs up to 25x more than keeping an existing one, preventing customer churn seems like a no brainer. Learn how to prevent your customers from churning unintentionally.
DocuSign needed a payment provider that was both reliable for recurring payments and preferred by customers in its key markets. Find out how they increased their customer retention with Direct Debit.
Optimise your payment strategy to prevent involuntary churn
When customer acquisition costs up to 25x more than keeping an existing one, preventing customer churn seems like a no brainer. Learn how to prevent your customers from churning unintentionally.
