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Switching your customers to Direct Debit via GoCardless for Xero

Email template: Short payment follow up email

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Last editedOct 20231 min read

A short email to follow up on a payment with a method that isn't Direct Debit.

Convincing customers to switch their payment method to Direct Debit

Subject line: Thanks for your purchase. Save on your next payment

Body copy:

Hi [customer first name],

We appreciate your payment and want to thank you for being a loyal customer. Your invoice is attached below for reference. 

We now offer Direct Debit as a payment option and think you'll benefit from it. By paying with  Direct Debit, you'll enjoy the following advantages: 

  • Security made easy: Keep your payments safe with BECS Direct Debit protection.

  • Worry-free payments: Automate your payments and never worry about manually sending a payment.

  • Bank accounts never expire: Keep your information up-to-date and your payments running smoothly.

  • Stay in control: Get notifications and cancel any time - you're in charge!

Say goodbye to manual payments and embrace the convenience of Direct Debit. 

If you're interested in using Direct Debit, please follow the steps below to set up a mandate for your next payment:

  • Step 1: Follow this link to set up your Direct Debit Request [Insert Direct Debit Request link]

  • Step 2: Provide your bank account number and BSB number

  • Step 3: All done, your payments will be taken automatically

You will be notified by our Direct Debit provider, GoCardless, a minimum of 3 days prior to the payment being deducted from your account. 

Thanks again for your support.

Kind regards,

[Company representative]

[Company name]

PreviousFormal email template: Switching existing customers to Direct Debit

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Seen 'GoCardless Ltd' on your bank statement? Learn more

GoCardless Ltd, 55 Collins Street, Melbourne VIC 3000, Australia

GoCardless Ltd (company registration number 07495895) is registered as a foreign company in Australia, ABN 17 606 261 74, and holds an Australian Financial Services licence (AFSL), number 478976.