“After implementing GoCardless we significantly improved cash flow and saved tens of hours a month on manual processing.”
Jesse Kelly - Managing Director, J2 Group
J2 Group was founded in January 2019. The consultancy specialises in providing highly personalised B2B lead generation services to some of the world’s biggest brands including, Microsoft, Nike, Samsung, Mercedes & LinkedIn as well as us GoCardless!
While it’s driving new leads and sales activities for these global household names, how does J2 Group ensure its cash flow remains seamless and consistent?
Our team speaks to Jesse Kelly, Managing Director of J2 Group, to find out more.
Overhauling an archaic payment model
As is common practice for many consulting firms, J2 Group’s income stream is reliant on the payment of monthly retainers from its clients. Like many businesses, their manual invoicing system presented a number of challenges – of which, cash flow issues and resourcing constraints were the most significant.
After having been referred to GoCardless by one of its own customers, J2 Group embarked on a journey to transform its payments systems. Jesse explains:
Taking the headache out of collecting recurring payments
Around half of J2 Group’s customers now process their payments through GoCardless and the positive impact is abundantly clear. Jesse confirms that GoCardless customers experience zero payment issues and/or delays while the remainder of its client base – those who are not on GoCardless – experience around a 30-60% rate of late payment:
"The automation it affords means that neither us nor our clients have to grapple with hours of manual invoice processing each month and automated payments mean cash flow runs smoothly on both ends.”
The positive impact has led J2 Group to begin exploring ways to incentivise a shift to direct debit for new and existing clients.
Optimising visibility over cash flow
In addition to improvements in cash flow, saving on manual processes and customer experience, J2 Group has experienced an unexpected delight from its GoCardless implementation – optimising visibility over its cash flow to enhance forecasting and cash projection.
Jesse reflects on how the GoCardless dashboard has supported the firm’s accounting team: