Churn is a concern for every subscription business – and around 30% of it is involuntary, typically caused by failed credit and debit payments due to lost, stolen or expired cards. Losing customers through churn means missing out on recurring revenue. Plus, acquiring new customers is up to 25x more expensive than retaining your existing ones.
We’ve had less than a dozen payment failures since we started using GoCardless eight months ago, which is really impressive.
Patrick Hughes, Former Assistant Corporate Controller, Autotask
Reduce failed payments to as low as 0.5%
The average GoCardless payment failure rate at the first attempt is just 2.5%. And with Success+ to retry those that do fail, you can optimise your payments even further.
Pull-based payment collection
GoCardless is built on bank debit, a pull-based, bank-to-bank payment method that allows businesses to collect payments directly from their customers’ bank accounts.
Low payment failure rates
With GoCardless, around 97.3% of payments will be collected successfully first time around. With real-time reporting, you’ll know instantly when a payment does fail so you can act fast.
Intelligent retries
Recover up to 76% of any failed payments Success+, which retries payments on the optimal day to collect from each customer.
Optimise your payments with Success+
Success+ does all the heavy lifting, calculating the best time to retry a payment and tracking which payments have been successfully collected. 89% of businesses said Success+ saves them time.
Create a payment system that’s seamless, on-brand, and high-conversion – giving customers a great experience from the very start.
We have a payment failure rate of only 0.4%, and many of those are rectified instantly upon retrying the payment.
Damian Clements, Finance Director, Yorkshire Energy
"Getting everything live was totally painless"
The British Journal of Photography is a renowned photography magazine with subscribers based all over the world. Using GoCardless, BJOP has been able to increase renewal rate from 60 to 90%, and transform its online offering into an end-to-end subscription model.
Trusted by 75,000+ businesses. Of all sizes. Worldwide
More control over cash flow
“We process around seven billion dollars in rent, and half of that in payments, so it’s critical that we have a reliable, cost-effective payments partner we can trust.”
Global payment processing
“70% of our European customers have chosen GoCardless over credit card to make their payments.”
Reduce payment headcount
“We have grown our revenue 5 times over since we moved to GoCardless and yet reduced our collection staff from 3 to 1.“
