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Frequently asked questions

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Overview

What’s changing

From Monday 3rd July 2023, we are rolling out three new pricing plans. Our new plans are Standard, Advanced and Pro and each one provides different levels of access to bundled products and features. 

Some features which were previously add-ons are now included within the bundles, giving customers better access to the resources they need. 

  • Each plan is priced differently, with its own domestic and international transaction fees and caps. These will vary by country.

  • Instead of charging successful transaction fees, we are now moving to a submitted payment fee model - this will mean customers are charged for each attempted payment collection including failures

  • There are no monthly fees to access Standard, Advanced or Pro plans. Instead, a select number of individual features and add-on services will have separate monthly costs, making it easier than ever for customers to move or customise their plans depending on their needs 

  • Ancillary fees (these cover refund, chargeback and failure fees) may vary depending on a customer’s registered country in their GoCardless account. 

Our updated plans will provide customers with better visibility over their total monthly costs and enable them to move plans depending on their needs as their business grows. 

All new customers who sign-up after 3rd July 2023 will be asked to choose from one of the new plans. 

We will take a phased approach to migrating existing GoCardless customers to the new pricing plans and pre-selecting the most appropriate plan for them based on their usage. Customers will be able to easily change their plan at any point in time from the one that we have pre-selected, but they will need to do so before their next billing cycle.

All current customers will be given at least 60 days written notice by us before any changes are made to their plan and standard terms and conditions. We will be notifying your connected customers from July 2023 onwards, providing you with exact dates ahead of any communications we send.

Got a question? Raise a ticket with our Support team