Paid with GoCardless? Read our FAQ for customers
There are three ways to use GoCardless:
GoCardless is for anyone who wants to take payments directly from the bank account of customers in New Zealand, Australia, the UK, the Eurozone, Sweden, Denmark and Canada. It’s particularly suitable for B2B (business-to-business) and recurring payments.
Our easy-to-use dashboards and powerful API make GoCardless a simple platform for everyone from innovative start-ups to multi-national corporations.
GoCardless works with more than 30,000 businesses from accountants and gyms, to energy companies and SaaS organisations processing NZ$7bn of payments globally.
Paying by Direct Debit is a great option for your customers. Once an authorisation (Direct Debit instruction) is in place, your customers no longer need to action future payments saving them time and hassle. With GoCardless, you can invite your customers to complete the simple authorisation through an email or link which you can include on your website or attach to invoices.
GoCardless is the perfect payment solution for many businesses. However, there are some limitations with our service. We aren’t able to:
We’re able to accept most kinds of customers but there are some exceptions - for full details, see our restricted activities page.
There are no limits on how many transactions you can make.
There is, however, a limit on the maximum amount that can be collected in a single transaction. These are:
We may be able to increase these limits with additional verification checks.
The funds collected are paid directly into your bank account.
With GoCardless Pro, we’ll send you an invoice for your fees.
All payments in New Zealand are paid out three working days from when the payment was collected. If you are based outside of New Zealand, you will receive payment between four to nine working days after the collection date.
We don’t hold back any of your funds in reserve.
No, GoCardless focuses on providing Direct Debit payments, ensuring we provides the best solution for your customers.
Below are just some of the reasons why people choose us:
GoCardless (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.