Accessibility Statement

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Main website

Some of our pages are missing H1 headings or have headings that either skip levels or headings that do not follow a meaningful, descending order. This fails WCAG 2.2 Success criteria - 1.3.1 Info and Relationships.

Some of our pages do not have any clear semantic landmarks on the page. Ensuring clear semantic landmarks and logical focus order is essential for compliance. This fails WCAG 2.2 Success criteria - 1.3.1 Info and Relationships.

Some areas on the site contain text that is visually styled as a heading or title, however coded using <p> element. Screen readers and other assistive technologies do not perceive this as a heading or a distinct section title, which can lead to confusion for users who rely on semantic structure to navigate the page. This fails WCAG 2.2 criteria 1.3.2 Meaningful Sequence.

The cookie consent pop up banner buttons and other links use a light semi-transparent outline on a light background as a focus state. As a result, the focus indicator can be hard to see, especially for users with visual impairments. This fails WCAG 2.2 criteria 2.4.7 Focus Visible.

Accessibility on our product roadmap

For specific domains, we are addressing compliance failures as part of our long-term development cycle and are working on building solutions into scheduled product overhauls. This approach allows us to embed inclusive design principles fundamentally into the next version of these services.

This strategic approach applies to known issues within the following domains:

• Onboarding and verifications 

• Payment creation 

• Success+ 

• Protect+ 

• Settings

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.