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Frequently asked questions

Got a question? Raise a ticket with our Support team

What is the timeline to roll out the changes?

Communications to Customers will start in July 2023. Customers will be migrated by GoCardless on a phased basis. The migration will begin from October 2023. In-line with our regulatory and contractual obligations, existing customers will be provided with 60 days notice prior to any pricing change. Please note that any new Customers from 3 July 2023 will be on the new Pricing.

What's the timeline on migrating existing customers?

Customers will be migrated by GoCardless on a phased basis. This will begin from October 2023. In-line with our regulatory and contractual obligations, existing customers will be provided with 60 days notice prior to any pricing change.

How will we migrate our existing customers?

The migration of Customer pricing will be carried out in phases, starting in October 2023. In-line with our regulatory and contractual obligations, existing customers will be provided with 60 days notice prior to any pricing change.

Got a question? Raise a ticket with our Support team

Contact Us

Sales

Contact sales

+33 1 73 25 95 84

Phone support is available in English only

Support

help@gocardless.com

+44 20 8338 9540

Seen 'GoCardless Ltd' on your bank statement? Learn more

GoCardless SAS, 7 rue de Madrid, 75008. Paris, France

GoCardless SAS (company registration number 834 422 180, R.C.S. PARIS), share capital 6 000 000 EUR, is authorised by the ACPR (French Prudential Supervision and Resolution Authority), Bank Code (CIB) 17118, for the provision of payment services.