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DISPUTE RESOLUTION: COMMON QUERIES

Account verification

Whilst we aim to make our verification process as simple and unobtrusive as possible, we understand that this isn't always the case and can sometimes lead to frustrations when things don't go as smoothly as expected. This page covers our most common account verification queries.

Account verification
Account verification

Entering details online

Learn more about providing details of your business via the online setup form.

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Providing supporting evidence

Find out more about the supporting documentation we may need to verify your account.

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Confirming your bank account

Learn how to provide and verify the bank account you wish to receive your collected funds into.

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Our most common account verification queries

Why are you asking for further information to verify my account?

GoCardless is a regulated financial business, which means that we are required to make sure we comply with the rules and regulations set out by the Financial Conduct Authority (FCA). 

When a merchant opens an account with GoCardless we may, in some instances, require additional information in order for us to complete the verification of the account, to make sure that we are compliant with the rules and regulations.

There can be a variety of reasons why we may require additional information in order for us to complete the verification of your account. In all circumstances, our Account Verification Team will let you know what additional information we require and how you can provide this to us. 

Once we receive any additional information requested from you, this will be reviewed by the Account Verification Team, they will then either provide you with the outcome of your account verification, or in some cases, they may request further information from you. 

Ready to raise a dispute?

Raise a dispute

If you have an issue with the service you've received, please raise a dispute and our team will work with you to find a resolution.