GoCardless is the simpler way
to accept Direct Debit

Find out more

GoCardless is the simpler way to accept Direct Debit Find out more

Guides & tips

Our tips on making payments work for you

ADDACs messages and changes to your Direct Debit mandates

ADDACS messages are the messages you receive from your customer’s bank if a mandate has been cancelled or amended by your customer.

AUDDIS Messages: Having problems setting up your mandates?

An AUDDIS report is triggered when there is a problem during mandate setup. We thought it might be useful to explain some common pitfalls and how you can avoid or resolve them.

ARUDD messages: The two most common reasons your payments are failing

An ARUDD report is triggered when a payment fails. In this article, we explain the two most common reasons for payments failing and how you can avoid or resolve them.

Four things to know about cancelling Direct Debit payments

The ability to instantly cancel a Direct Debit instruction is an important right for your customers.

Advance Notice: Are you doing it right?

Advance notice is one of the main protections offered by the Direct Debit guarantee. It requires you to give your customer notice of a Direct Debit payment before it’s taken from their account.

What if you don't agree with an indemnity claim?

A practical guide to challenging and disputing Direct Debit indemnity claims.