What your customer sees when they pay through GoCardless

We show you what your customer would see if they signed up and paid through GoCardless.


Before talking to your customers about GoCardless, it’s helpful to see it from their point of view. Here, we’ll show you what your customer would see if they signed up to GoCardless.

If you are using GoCardless through one of our software partners, for example Xero or Sage, please note that the emails will look a little different, according to the branding and house style of your software provider.

If you would like to see an example of an email from a specific software partner, please contact our support team.

You can invite customers to pay through GoCardless via email.

When you add a customer, they will receive a payment authorisation email which requests that they complete a Direct Debit mandate, giving you permission to collect funds from their bank account.

GoCardless mandates are set up by your customers online, and look like this:

Once the Direct Debit mandate is agreed, and you begin to create individual payments or plans in the system, GoCardless automatically notifies your customers via email on your behalf with a clear instruction of who they are making the payment to.

‹ View table of contents

Latest features

Security vs. convenience in the payment experience: What matters most to online shoppers?

We surveyed 4,000 customers across the UK, France, Germany and Spain about their attitudes to security and convenience when shopping online. Get all the insights here.

The new CFO: How 4 CFOs have seen their roles evolve

Hear from the CFOs at GoCardless, SideTrade, The FD Centre and Wolffepack as they discuss how the role has evolved – with insight into the challenges and opportunities they face in a changing financial landscape.

How to scale a fintech: Strategic advice from industry leaders

Learn from the leaders of Monzo, TransferWise, Funding Circle and more, with over 30 pieces of wisdom for scaling your fintech. Get your free copy now.

View all


Reference guides

View all