What your customer sees when they pay through GoCardless

We show you what your customer would see if they signed up and paid through GoCardless.


Before talking to your customers about GoCardless, it’s helpful to see it from their point of view. Here, we’ll show you what your customer would see if they signed up to GoCardless.

If you are using GoCardless through one of our software partners, for example Xero or Sage, please note that the emails will look a little different, according to the branding and house style of your software provider.

If you would like to see an example of an email from a specific software partner, please contact our support team.

You can invite customers to pay through GoCardless via email.

When you add a customer, they will receive a payment authorisation email which requests that they complete a Direct Debit mandate, giving you permission to collect funds from their bank account.

GoCardless mandates are set up by your customers online, and look like this:

Once the Direct Debit mandate is agreed, and you begin to create individual payments or plans in the system, GoCardless automatically notifies your customers via email on your behalf with a clear instruction of who they are making the payment to.

‹ View table of contents

Latest features

How to fix the 10 biggest mistakes with your terms and conditions of sale

Before you undertake business with a customer, you should establish the T&Cs of sale. Here are the 10 biggest mistakes made and how to fix them.

The Global Recurring Payments Tracker: July 2019 edition

The Global Recurring Payments Tracker, a collaboration with PYMNTS.com, is your monthly resource for tackling the complexities and challenges of the international recurring payments space.

Strong Customer Authentication (SCA): The complete downloadable guide

The in-depth guide to Strong Customer Authentication (SCA), including what the new requirements mean for businesses with recurring revenue and key exemptions you can leverage.

View all


Reference guides

View all