Our terms of service

Payment timings

UK Direct Debit (Bacs)

Event / request

Timing

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following establishment of a new Payment Scheme Mandate and submission of a Payment Order

4 Business Days following the Payment Order

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following submission of a Payment Order against an existing Payment Scheme Mandate

3 Business Days following the Payment Order

Latest time by which a Merchant or Customer may cancel a Payment Scheme Mandate or Payment Order

4pm 2 Business Days before the Payment Date

Time taken to complete a transfer of funds from the GoCardless Client Account to the Merchant’s Nominated Account

2 Business Days following the Payment Date

Time taken to complete a transfer of a refund from the relevant GoCardless bank account to a Customer’s bank account (assuming refund request is made before 11am on the request date)

Within 1 Business Day of the request

SEPA

Event / request

Timing

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following establishment of a new Payment Scheme Mandate and submission of a Payment Order

3-6 Business Days following the Payment Order

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following submission of a Payment Order against an existing Payment Scheme Mandate

2 Business Days following the Payment Order

Latest time by which a Merchant or Customer may cancel a Payment Scheme Mandate or Payment Order

4pm: (a) 6 Business Days before the Payment Date for the first Payment Order under a Payment Scheme Mandate or (b) 3 Business Days before the Payment Date for subsequent Payment Orders

Time taken to complete a transfer of funds from the GoCardless Client Account to the Merchant’s Nominated Account

3-4 Business Days following the Payment Date

Time taken to complete a transfer of a refund from the relevant GoCardless bank account to a Customer’s bank account (assuming refund request is made before 11am on the request date)

1 Business Day following the request

Autogiro (Sweden)

Event / request

Timing

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following establishment of a new Payment Scheme Mandate and submission of a Payment Order

2 Business Days following the Payment Order (with the Payment Scheme Mandate set up 8 Business Days prior)

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following submission of a Payment Order against an existing Payment Scheme Mandate

2 Business Days following the Payment Order

Latest time by which a Merchant or Customer may cancel a Payment Scheme Mandate or Payment Order

2 Business Days following the Payment Date

Time taken to complete a transfer of funds from the GoCardless Client Account to the Merchant’s Nominated Account

2 Business Days following the Payment Date

Time taken to complete a transfer of a refund from the relevant GoCardless bank account to a Customer’s bank account (assuming refund request is made before 11am on the request date)

2 Business Days following the request

BECS (Australia)

Event / request

Timing

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following establishment of a new Payment Scheme Mandate and submission of a Payment Order

16:00 (GMT) 2 Business Days following the Payment Order; OR 02:00 / 03:00 (Sydney time), 1 Business Day following the Payment Order

Receipt by GoCardless into the GoCardless Client Account of funds from a Customer’s bank, following submission of a Payment Order against an existing Payment Scheme Mandate

16:00 (GMT) 2 Business Days following the Payment Order; OR 02:00 / 03:00 (Sydney time), 1 Business Day following the Payment Order

Latest time by which a Merchant or Customer may cancel a Payment Scheme Mandate or Payment Order

16:00 (GMT) 2 Business Days before the Payment Date; OR 02:00 / 03:00 (Sydney time), 1 Business Day before the Payment Date

Time taken to complete a transfer of funds from the GoCardless Client Account to the Merchant’s Nominated Account

3 Business Days following the Payment Date (for domestic payouts. Additional days apply for international payouts)

Time taken to complete a transfer of a refund from the relevant GoCardless bank account to a Customer’s bank account (assuming refund request is made before 11am on the request date)

2 Business Days following the request


GoCardless Ltd., Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom

GoCardless (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.