in Engineering

Update on the GoCardless service outage

Summary

On Thursday, we experienced an outage of 1 hour and 40 minutes that affected all our services. During that time you may have seen brief service recovery but for the most part our service was unavailable.

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in Engineering

Friday's outage post mortem

The below is a post-mortem on downtime experienced on Friday 3rd July. It was sent around the GoCardless team and is published here for the benefit of our integrators.

Any amount of downtime is completely unacceptable to us. We're sorry to have let you, our customers, down.

Summary

On Friday 3rd July 2015, we experienced three separate outages over a period of 1 hour and 35 minutes. It affected our API and our Pro API, as well as the dashboards powered by these APIs.

The first incident was reported at 16:37 BST and all our service were fully up and stable at 18:12 BST.

We apologise for the inconvenience caused. More importantly, we are doing everything we can to make sure this can't happen again.

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