Friday's outage post mortem
The below is a post-mortem on downtime experienced on Friday 3rd July. It was sent around the GoCardless team and is published here for the benefit of our integrators.
Any amount of downtime is completely unacceptable to us. We're sorry to have let you, our customers, down.
On Friday 3rd July 2015, we experienced three separate outages over a period of 1 hour and 35 minutes. It affected our API and our Pro API, as well as the dashboards powered by these APIs.
The first incident was reported at 16:37 BST and all our service were fully up and stable at 18:12 BST.
We apologise for the inconvenience caused. More importantly, we are doing everything we can to make sure this can't happen again.