We're looking for an enthusiastic problem-solver to lead our Technical Support team. You'll help us to deliver legendary support to the external developers building on our API. Our powerful - and well documented - API is the core of our product and the Technical Support team is the fundamental liaison between our engineering team and our customers as we scale and work with bigger partners and integrators.
We'll support you to find better ways to work, and empower you to make the changes. At GoCardless, if you find something broken, you fix it. We trust you to make that happen.
As our Technical Support Lead, you will delve into the product on a technical level and assist external developers with their GoCardless integrations. We’ve recently rebuilt our API from the ground up based on everything we’ve learned over the past few years, and you’ll be responsible for understanding every detail of how it works. You’ll also be working with other technical Operations processes such as risk detection and our integrations with banking systems.
On a normal day you will be:
Along the way you'll work on a variety of interesting projects, such as:
Why you want to join the Technical Support team:
Our team come from a variety of backgrounds, and we look forward to adding yours to the mix.
In your cover letter, tell us what makes you a good fit for this role. Also, send us a link to some API docs that you enjoy, and explain why you think they are good.Apply now
While we work with a small number of recruitment agencies, we really love direct applications. If you're not sure whether a role is a good fit for you, please email us at [email protected] to find out more!