We're creating a new payment
network for the internet

Open positions

Technical Support Lead

We're looking for an enthusiastic problem-solver to lead our Technical Support team. You'll help us to deliver legendary support to the external developers building on our API. Our powerful - and well documented - API is the core of our product and the Technical Support team is the fundamental liaison between our engineering team and our customers as we scale and work with bigger partners and integrators.

We'll support you to find better ways to work, and empower you to make the changes. At GoCardless, if you find something broken, you fix it. We trust you to make that happen.

The role

As our Technical Support Lead, you will delve into the product on a technical level and assist external developers with their GoCardless integrations. We’ve recently rebuilt our API from the ground up based on everything we’ve learned over the past few years, and you’ll be responsible for understanding every detail of how it works. You’ll also be working with other technical Operations processes such as risk detection and our integrations with banking systems.

On a normal day you will be:

  • Leading, coaching and mentoring the Developer Support team to deliver sensational support.
  • Working with our Engineering team to find and make improvements to how we work.
  • Talking with developers by email or phone and helping them to build well-designed integrations with our API.
  • Making sense of errors, finding the cause and working out how to stop them happening.
  • Writing and editing documentation and training materials.
  • Learning about new technologies and subjects.

Along the way you'll work on a variety of interesting projects, such as:

  • Helping customers migrate from our legacy API to the new hotness.
  • Working with our Risk & Compliance team to design processes to work smarter.
  • Building with the Zendesk API to make life smoother for our customers and our support team.

Why you want to join the Technical Support team:

  • You have exposure to the technical side of our API while working in a collaborative environment with departments across GoCardless.
  • You have a perfect blend of client-facing and technically challenging work.
  • You are constantly learning about new technologies and subjects (ever heard about PEPs and sanctions?).
  • We have the best GIF collection out there.

Who we're looking for

  • You’re a leader and a teacher.
  • You love solving problems.
  • You have heaps of initiative, enthusiasm, and patience.
  • You make smart choices, and prioritise well.
  • You have experience supporting an API.
  • Any knowledge of any of these languages would be helpful: Java, PHP, Ruby, Python. SQL knowledge is a definite plus.
  • You have superb written and spoken English.

Our team come from a variety of backgrounds, and we look forward to adding yours to the mix.

In your cover letter, tell us what makes you a good fit for this role. Also, send us a link to some API docs that you enjoy, and explain why you think they are good.

Apply now

Find out more about working at GoCardless

Visit our team page