We're creating a new payment
network for the internet

Open positions

Customer Support

Go the extra mile to delight our customers.

GoCardless is growing fast. We’ve built a world-class product that opens up Direct Debit to small and medium-sized businesses across the UK and beyond, and we have recently extended our offering to multinational companies like the Guardian, TripAdvisor and Box. Thousands of businesses in the UK already rely on us to handle their payments, and hundreds more join us every week. About a third of these never previously had access to Direct Debit, so we are transforming the way they do business.

We’re looking for a bright, enthusiastic problem-solver to join our team and provide legendary customer service.

The role

Every day you’ll be listening to our customers, answering their questions and reassuring them that their payments are in safe hands, so that they can focus on what matters most: their business.

We’ll help you become an expert in the complexity of our product and learn the multiple ways it can be used. You’ll tailor your approach and the level of information you give depending on what the individual user needs to know. You’ll be empowered to actually address their concerns and be responsible for following through until they are satisfied. You will join our friendly, tight-knit team and work together to find creative solutions to even the toughest problems. Ultimately we want every customer to hang up happy.

A typical day will include:

  • Answering calls and emails from our customers.
  • Using our sophisticated in-house fraud detection systems to protect our users.
  • Verifying new user accounts.
  • Talking to new users to help them get the most from our product.
  • Working with our product team to prioritise feature requests.

You’ll also be involved in improving our internal support tools and processes. We believe that technology should make us more effective, so a lot of our tools are built in-house and regularly updated. As our product is constantly evolving and new features are built, our internal admin dashboard needs regular revisiting. As we learn more about our growing customer base we can optimise our fraud detection algorithms. We create new processes to help us get more done, such as new email templates for common queries.

We care deeply about our customers’ experience and act with their best interest at heart: we take responsibility for their problems and we know that there is always something we can do to help, however long it takes. You’ll know our customers best, and have valuable input for everyone across the company - from working with the engineering team to get bugs fixed, to helping our sales team understand what our current users love.

We've built a friendly, collaborative culture, where we hire and develop motivated people that share our desire to do work we can be proud of. We value learning and feedback, and are devoted to encouraging and supporting each other's continual professional growth.

Who we're looking for

  • You love helping people, and you are interested in technology.
  • You’re a quick learner, able to digest complex information and distill it into clear answers.
  • You’re organised, diligent and attentive to detail.
  • You thrive in small teams and love collaborating.
  • You have a flawless command of English.

Not essential, but nice to have:

  • You know additional languages (e.g., French, Spanish, German).

Our team come from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.

Apply now

Find out more about working at GoCardless

Visit our team page